Reception of appeals through the “Hotline” number 1102.

Reception of complaints regarding actions of employees of internal affairs bodies and procedural decisions made by them.

Ensuring protection of citizens’ lawful rights by organizing timely, complete, and lawful review of appeals.

Ministry of Internal Affairs of the Republic of Uzbekistan.

 Law of the Republic of Uzbekistan “On Appeals of Individuals and Legal Entities” (September 11, 2017).

Citizens and legal entities of Uzbekistan, their representatives, and, in exceptional cases, foreign citizens.

According to the Law of the Republic of Uzbekistan “On Appeals of Individuals and Legal Entities” appeals are reviewed within 15 days; may extend up to one month when additional study or inspection is required, with written notice to the applicant. If additional study, verification, or documentation is required, the review period may be extended up to one month.

In cases requiring inspections or additional materials, the head of the relevant internal affairs body may extend the term once, by no more than one month, with a written notice to the applicant.

Proposals are considered within one month, except when further study is needed, in which case the applicant is notified in writing within ten days.

Appeals received via Hotline 1102 are directed to the relevant units within one working day and reviewed in accordance with the law.

Results are communicated in writing or electronically.

The final response must contain clear and specific information regarding resolution of the issue

- Receive high-quality and timely service;

- File a complaint if dissatisfied with the service quality, in accordance with the law.

- explain that repeated appeals are not reviewed if the legal period is ongoing;

- maintain politeness and etiquette;

- ensure prompt processing.

- Legal advice to applicants is prohibited.

Appeals are accepted 24/7 via Hotline 1102

Reception of appeals from individuals and legal entities is free of charge

 If the applicant fails to provide personal identification information, they will be informed that their appeal cannot be registered under the Law of the Republic of Uzbekistan “On Appeals of Individuals and Legal Entities”.

 Creating favorable conditions for citizens, ensuring efficient, high-quality processing, and full compliance with legal requirements