Country: Republic of Uzbekistan

Project name: Institutional Capacity Building Project

Credit No.: IDA 6431-UZ

 

Assignment Title: Assessment of existing opportunities for optimization, reengineering and automation of business processes in the economic part of the Ministry of Economy and Finance of the Republic of Uzbekistan.

 

Reference No.: MEF-BPR-CQS

The Ministry of Economy and Finance of the Republic of Uzbekistan has received financing from the World Bank toward the cost of the Institutional Capacity Building Project and intends to apply part of the proceeds for Consultant to assess of existing opportunities for optimization, reengineering and automation of business processes in the economic part of the Ministry of Economy and Finance of the Republic of Uzbekistan (“Services”) for the Ministry of Economy and Finance of the Republic Uzbekistan.

 

The purpose of the task is to examine, analyze procedures, activities, and business processes including documentation flow and information exchange in the Ministry of Economy and Finance of the Republic of Uzbekistan (Client). Results of this work will serve as a ground for taking measures aimed at standardization of procedures and actions undertaken by the employees of the Ministry, which, in principle, will serve to minimize time and material expenses.

 

The Ministry of Economy and Finance of the Republic of Uzbekistan now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services by submitting directly to the piu_mof@mail.ru.

 

The Qualification requirements for the Consultants are:

- Consultants must demonstrate proven experience in the successful development and completion of at least three (3) projects related to business process optimization or similar initiatives within the economic development sector or related to the field, specifically in the public sector. As part of the application, consultants are required to submit documentary evidence confirming their involvement and scope of services provided in each project. These documents should clearly outline the consultant’s role in the design, implementation, and/or automation of business process optimization solutions, including specific outcomes or impact achieved. Preference will be given to consultants who have prior experience implementing such projects within Uzbekistan, as this will be considered an additional advantage

- Must have at least 5 years of experience in the field of Economics and Finance in Public Sector. Experience related to the field in Uzbekistan will be considered an additional advantage.

- Consultants must confirm by presenting balance sheet audited by the international auditor that its annual turnover in the field of implementation of solutions and related IT services during last three years was at least 1 million US dollars, VAT exclusive.

- In order to be able to provide the service the provider must own all necessary material resources and either possess office premises or rent/open an office (own, rented, or planned for purchase or rent for implementation of the Project) in Tashkent city. Exception: The Ministry may provide the expert group with a room on the territory of the Ministry building

- Organization, during carrying out its activities, must comply to the standards, appropriate international standards of quality (ISO 9001 and/or others), based on the special requirements of the Project. Also, key experts of the project team with international experience would be an asset.

 

Given the nature of the Services, it is desirable that the consultant firm shall have a physical presence in Uzbekistan.

 

The attention of interested Consultants is drawn to Section III of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest. In addition, please refer to the following specific information on conflict of interest related to this assignment: Consultants shall not be hired for any assignment that would be in conflict with their prior or current obligations to other clients, or that may place them in a position of being unable to carry out the assignment in the best interests of the Ministry of Finance of the Republic of Uzbekistan.

 

A Consultant will be selected in accordance with the Consultant Qualification Selection (CQS) method set out in the Procurement Regulations.

 

Further information can be obtained at the address below during office hours from 9:00 a.m. to 18:00 p.m. Tashkent time.

 

Expressions of interest must be delivered in a written form in English, Russian or Uzbek languages to the address below (in person, or by mail, or by e-mail) by 18th June 2025.

 

Project Implementation Unit under the
Ministry of Economy and finance of the Republic of Uzbekistan

Attn: Sirojiddin Imanov, Manager of the Project

Uzbekistan, 100017, Tashkent city, 29, Istiklol St.

Tel: +998 90331662/ 901741711

E-mail: piu_mof@mail.ru

 

 

 

As part of the EOI, the consultant should include the following information:

 

• Consulting Firm Information

 

Date:	Country of Incorporation:
Consultant Name:	Acronym:
EOI Submission Authorized by:	Position

 

• Associations (Joint Venture or Sub-consultancy)

 

Consultant	Acronym	Country of Incorporation	Joint Venture (JV) or Sub-consultant	EOI Submission Authorized By	Position

 

Present the rationale for and benefits of working in association (JV or Sub-consultant) with others rather than undertaking the assignment independently (as appropriate). Describe the proposed management and coordination approach of the association and the role of each firm.

 

• Technical competence

Project References - highlight the technical qualifications of your entity/consortium in undertaking similar assignments. Provide details of past experiences working with similar project authorities

 

• Geographical experience

 

Project References, present experiences in similar geographic areas.

 

• Management Competence
• Describe standard policies, procedures, and practices that your entity has to assure quality interaction with clients and outputs. Please state if your company is ISO certified.
• How your firm/consortium handles complaints concerning the performance of experts or quality of the reports submitted for previous and future assignments? What internal controls are in place to address and resolve complaints.
• How you ensure the quality of your firm’s/consortium’s performance over the life of assignments.
• Projects references

Present relevant projects to demonstrate the firm’s technical qualifications and geographical experience (maximum 10 projects).

N	Project	Period	Client	Country	Firm
1
2
3
4

 

• Summary for the Projects listed above

 

Project Title
Country / Region
Start Date
Completion Date
Continuous / Intermittent
Client
Funding Source
Description	(indicate your role and input in man-months)

 

• Eligibility

 

We, the undersigned, certify to the best of our knowledge and belief:

 

• We have read the advertisement, including the terms of reference (TOR), for this assignment (YES/NO)

 

• Neither the consulting firm nor its JV member or sub-consultant or any of its experts prepared the TOR for this activity (YES/NO)

 

• We confirm that the project references submitted as part of this EOI accurately reflect the experience of the specified firm/consortium. (YES/NO)

 

• Ensuing assignment resulting from our work product under this assignment, our firm, JV member or sub-consultant, and the expert(s) will be disqualified from short-listing and participation in the assignment.

 

• The lead entity and JV member or sub-consultant are NOT currently sanctioned by or other MDBs. Neither the consulting firm nor the JV member or sub-consultant has ever been convicted of an integrity-related offense or crime related to theft, corruption, fraud, collusion or coercion.

 

 

Terms of Reference

for Assessment of opportunities for optimizing, reengineering, and automating business processes (BPR) in the economic divisions of the Ministry of Economy and Finance of the Republic of Uzbekistan.

1. INTRODUCTION

The Ministry of Economy and Finance of the Republic of Uzbekistan (hereinafter referred to as the Ministry) is implementing the Institutional Capacity Building Project (ICBP) funded by the World Bank.  The project will finance primarily advisory services (i.e., hiring of consultants), funding of IT (hardware and software) and Management Information Systems (MIS), training and workshops, and covering of operating costs.

The ICPB project consists of four components:

Component 1. Improving PFM (Budget, PIM, Treasury, Public Sector Accounting, Internal Control and Audit);

Component 2. Improving conditions for market operation of the corporate sector;

Component 3. Improving support mechanisms for reforms

Component 4. Project Management.

Within the framework of subcomponent 1.2 of this project, the following activities are planned to be carried out.

• Assess the business processes of Ministry and all the MEF departments and provide recommendations on business process reengineering (optimizations and improvements). Document the updated business processes agreed with the MEF.
• Assess the existing IT software packages to (i) identify any duplications/redundancies/gaps in the existing software to support the new business processes established; (ii) assess the interpretability among those systems, (iii) assess the technical capacity of the existing software packages (software platform, database structure, etc), and (iv) identify any update of the existing system to be done and new modules need to be developed.
• Access to the international good practices in automation and broader MEF functions

In accordance with Presidential Decree No. PF-269 of the Republic of Uzbekistan, dated December 21, 2022, On Measures to Implement Administrative Reforms of the New Uzbekistan, and Presidential Decree No. PF-14, dated January 25, 2023, On Primary Organizational Measures to Ensure the Effective Functioning of Executive Authorities of the Republic, as well as in alignment with the Uzbekistan - 2030 Development Strategy, approved by Presidential Decree No. PF-158 on September 11, 2023, the implementation of the following measures has become necessary. As a result of these decrees, multiple organizations were merged, and their respective functions were reassigned accordingly. Within the framework, it is planned to analyze the key business processes within the economic sector of the Ministry and sub-organizations under its jurisdiction. This includes identifying processes that negatively impact departmental (management) functions, optimizing business processes, and exploring opportunities for their further automation.

As a result of the project’s implementation, including process automation, the analyzed and optimized business processes will contribute to maintaining and enhancing the qualitative and quantitative performance indicators of the Ministry. This will be achieved by increasing accountability, transparency, and the overall efficiency of the new system, thereby improving processes and decision-making capabilities of the Ministry.

1. PURPOSE OF THE TASK

The full designation of the task is: “Assessment of the existing opportunities for optimization, re-engineering, and automation of business processes in the Ministry of Economy and Finance of the Republic of Uzbekistan (economic field part)” (hereinafter referred to as the Task). The purpose of the task is to examine, analyze procedures, activities, and business processes including documentation flow and information exchange in the Ministry of Economy and Finance of the Republic of Uzbekistan (Client). Results of this work will serve as a ground for taking measures aimed at standardization of procedures and actions undertaken by the employees of the Ministry, which, in principle, will serve to minimize time and material expenses. Additionally, results of the task implementation will further serve as a basis for development of decisions on optimization of functions of the Ministry, exclusion of duplication of functions and automation of its activities and the development of technical specifications for creating appropriate information systems to automate the processes of departments/ministry involved in economic forecasting within the Ministry.

1. SCOPE OF WORK

A consulting company (hereinafter referred to as the Consultant) will be selected to implement the current ToR. The activities under this assignment will be carried out in the following sequence:

Stage 1: Analysis of the activities of the Ministry – 12 weeks
No.	Activity	Timeframe*	Type of communication	Expected result
1.1.	Assessment of the current activities and business processes of the Ministry, including the assessment of their alignment with underlying documentation/policies/procedures. Development of business process model in the form of a catalogue, which will include development of procedures that form E2E (End-to-End) processes. To achieve this objective, the available internal regulatory documents of the Ministry establishing its procedures will be examined and spend time with relevant departments to analyze the actual practices.	6 weeks	In-office	Clear Understanding of Current Processes, Enhanced Decision-Making & Accountability, Foundation for Future Reforms & Digitalization
1.2.	Study, analyze and report on key performance indicators (KPIs) developed by the Ministry.	4 weeks	In-office	Comprehensive Assessment of Existing KPIs, Data-Driven Insights into Ministry Performance, Enhanced Decision-Making & Strategic Planning
1.3.	Deep focus to analyze the ministry's economic development direction (complex), assess the alignment of its functions with economic policy goals, and identify duplications or inefficiencies according to Annex №1.	4 weeks	In-office	To review the organizational structure and tasks of the ministry's economic development direction (complex). The consultant will analyze the alignment of the current functions with the objectives of economic policy formation. This process will include identifying duplications, overlaps, or inefficiencies in the existing functions that may hinder the ministry's ability to effectively contribute to economic policy development.
1.4.	Recommend process optimizations based on global best practices	2 weeks	Report	Recommend process optimization based on global best practices to gain insights into process improvement
Deliverables 1: §  A report of the analysis of the activities of the Ministry with attachments (studied internal regulatory documents, a catalog of the main business processes, a description of the top layer of the existing IT architecture);

 

Stage 2: Identification of the target operating model – 10 weeks
No.	Activity	Timeframe*	Type of communication	Expected result
1.1.	Review of the best international practices in the field of development of optimal management model, based on which it could be possible to recommend approaches to improving the efficiency of the ministry's activities. Before the commencement of the work, the consensus will be reached on the use of instrumental and methodological tools, and agreement will be reached on the main register of documents to be used for further development of the operational model “how it should be”.	4 weeks	In-office	Assessement that would state the current processes and their analysis (review of the business processes (key and supporting business processes, including those of HR, Executive office, IT, etc.), gaps, etc)
1.2.	Identification of at least three alternatives of the target operating model for implementation in the Ministry. It is important and necessary to prepare a detailed analysis of the world leaders of the operating ERP IT systems and models, to identify the positive/negative sides of each of them.	3 weeks	In-office	Identification of gaps/opportunities for improvement and design the Target Operating Model (TOM) for the Ministry
1.3.	Determination of criteria for choosing the optimal operating model and options on the strategies for its implementation, corresponding to the conditions that are set out	2 weeks	In-office	Clearly Defined Selection Criteria for the Optimal Operating Model, Comprehensive Evaluation of Operating Model Options, Development of an Implementation Strategy, Risk Assessment & Mitigation Strategies, Alignment with National & International Best Practices, Improved Decision-Making & Strategic Readiness
1.4.	Advise on areas where artificial intelligence technologies can be applied and functions that can be transferred to Public-Private Partnerships	1 week	Report	Based on the current state of the ministry and its functions, make recommendations on areas where artificial intelligence technologies can be applied and non-core functions that can be transferred to public-private partnerships.
Deliverables 2 and Deliverables 3: -  A report with recommendations for selecting a target operating model, including an analysis of international best practices; -  Report with recommendations on the formation of IT - architecture in accordance with the agreed target operating model with regard to the upper-level functional requirements for the target IT solution; §

 

Stage 3: Development of proposals for amending the existing regulatory legal acts and the internal documentation of the Ministry – 8 weeks
No.	Activity	Timeframe*	Type of communication	Expected result
1.1.	Review & Analysis of Existing Regulations and Documents of the Ministry	4 weeks	In-office	Define a future-state model aligned with international best practices. Recommend ERP and digital transformation strategies. Provide a cost-benefit analysis for automation.
1.2.	Collect and analyze current regulatory legal acts and internal policies.	2 weeks	In-office	Comprehensive Inventory of Regulatory and Internal Documents
1.3.	Identify gaps, inconsistencies, outdated provisions, and contradictions in the documents.	2 weeks	In-office	Identification of gaps/opportunities for improvement and design the Target Operating Model (TOM) for the Ministry. The TOM with required actions/recommendations on implementing the proposed “model”. The TOM, should be supported by the detailed catalogue and process mapping of the Business processes of the Ministry reflecting the function and internal control framework, the related internal Guidelines/Policies (templates) and the Implementation plan for the Modul
Deliverables 4: §  Report with proposals for making changes by the Client to the existing regulatory legal acts and to the internal regulatory documents of the Ministry;

 

Stage 4: Development of a Roadmap for the implementation of the target operating model  - 10 weeks.
No.	Activity	Timeframe*	Type of communication	Expected result
1.1.	Assessment of the exiting IT environment (IT applications, tools, solutions, etc.) and the related processes with the aim of: a) assessing the alignment of the existing IT applications with existing processes; b) identifying the gap areas (weaknesses, bottlenecks, duplications, etc.); c) providing key recommendations for addressing the gap areas; d) provided a section with detailed plan (key recommendations, deliverables, criteria, terms, etc.) on the future IT solution for medium term and long term for the target operating/business model	10 weeks	In-office	Assessment of the ICT infrustructure: current situation, existing ICT applications, gaps and issues, the proposed ICT “model” and the actions and recommendations to implement the proposed “model” (priority of ICT applications graded by medium-term and long-term plans) and the implementation plan, determine the technologies necessary for the implementation of the project
Deliverables 5 and Deliverables 6: §  Road map for the implementation of a targeted operating model with a description of initiatives, timelines and responsible parties; §  Draft recommendations for the TOR of the draft tender documentation for the selection of the target IT solution and integrator;

 

Stage 5: Conduction of training – 2 weeks.
No.	Activity	Timeframe*		Type of communication	Expected result
1.1.	Training to staff on new processes and ICT (if applicable) and to organize seminars and trainings on the formation of innovative thinking among employees in order to be flexible to possible changes in work processes.	2 weeks		In-office	Training to staff on new processes and ICT (if applicable) and to organize seminars and trainings on the formation of innovative thinking among employees in order to be flexible to possible changes in work processes
Deliverables 7: §  Final report for overall project implementation and conducted trainings and training minutes with a list of participants who have been trained.
Total duration of the project			42 weeks

 

3.1  Detailed information for the scope of work.

Project implementation activities must involve functions related to activities of the Ministry's structure to aim for business process re-engineering, optimization and standardization of all processes, including:

• analysis of the tasks and functions of the Ministry’s structural divisions in the economic direction, as well as the Executive Office, the Department of Digital Technologies, etc;
• conducting research on the regions divided into categories (4 categories) to identify the economic growth points of the regions (the regions with the lowest and highest development);
• Ministry system organizations (Information Technology Center, Green Economy Projects Center Project Office, Budget and Tax Research Institute, etc)

Functions and actions of employees carried out in the framework of activities of the Ministry, interactions of structural subdivisions, documents flow procedures, including the process of information exchange for transmission of main data in the relevant processes, must be described during modeling of processes. The model of carrying out operations must be described in the form of catalogue of business processes based on the examination of the internal regulatory documents and activities of the employees required for execution of a given business process.

The description of the business processes of the Ministry will be based on the current internal regulatory documents that will be provided by the Ministry before the start of the project, and, if necessary, the practice of clarifying written information in the course of interviews with employees will be applied. Responsibility for the coordination of these interviews and the appointment of qualified staff lies with the Ministry project members.

The target operating process model “as to be” of the Ministry’s processes should reflect recommendations for optimizing the main business processes, based on an analysis of the functions and actions of the Ministry’s employees and international best practices, as well as proposals for improving internal interaction between the structural divisions of the Ministry and employees of the Ministry that will help to improve the time efficiency and material, organizational and other indicators of the Ministry.

The recommendations developed during the project will become the basis for the further development of the relevant changes within the Ministry of Economy and Finance of the Republic of Uzbekistan and, subsequently, will be introduce into the regulatory and legal acts and internal regulatory documents by the members of the Client’s project team. When making recommendations, the basic functions of the Ministry of Economy and Finance of the Republic of Uzbekistan as a state body, as well as the basic principles of the activities of the Ministry should not be revised.

General requirements for the analysis of the current state of activities of the Ministry.

This stage of work involves examining the information provided by the Client in the form of documents before the start of the project, analyzing the business processes of the structural divisions of the Ministry, based on the tasks assigned to them and functions and activities in accordance with applicable regulatory legal acts and internal regulatory documents of the Ministry.

The main tools for carrying out the work are the study of internal regulatory documents governing the activities of the Ministry, which will be provided by the Ministry before the start of the project, and, if necessary, the practice of clarifying written information through interviews with employees. Responsibility for the coordination of these interviews and the appointment of qualified staff lies with the Ministry project team members.

As part of the work done, the Client will be provided with a model of the main business processes of the Ministry in the form of a catalog of business processes. In addition, the Consultant will also examine and analyze the existing IT architecture of the Ministry, including the software products available to the Ministry

As part of future work, the Consultant should provide recommendations for improving the above applications and various software products implemented in the Ministry, or recommend the transition to a new IT platform.

In the event of a transition to a new IT platform, the Consultant should provide recommendations on the consolidation and transition from all existing software products into an IT platform that is unified and interoperable for Ministry’s functions. Consolidation and unification of existing IT legacy systems into a single IT platform will simplify the existing IT architecture of the Ministry and save financial resources to ensure the daily support and smooth operation of the IT infrastructure of the Ministry.

In addition, as part of the work done, the Consultant should provide two examples of business processes “Proof of Concept” and “Business Justification”, which will demonstrate that after optimizing and automating existing business processes of the Ministry, the use of manual work and employee time to perform given tasks will be reduced at the Ministry.

In addition, the recommendations should include “Best Practices” of implementation of IT technology in the world market with a specific focus on optimization in government.

The recommendations should provide an estimated cost for the purchase of new software with a detailed plan for transition into the implementation and rollout stages. The recommendations should include the estimated cost of annual license fees for using new software products as well.

The service provider in the framework of the project should provide the estimated cost of consulting services, including the costs of the development and implementation of new IT programs by the provider.

The provider must clearly determine how many employees of the Ministry will need to be involved in this project and for how long.

The service provider within the framework of the Project should identify all problem points and their solutions in all structural divisions of the Central Office of the Ministry. The service provider should recommend which business processes can be automated in all departments of the Central Office of the Ministry and certain subordinate organizations. The service provider within the framework of the Project will provide clarifications for those cases that cannot be automated in the framework of future business processes.

The service provider needs to provide the detail plan for “Knowledge Transfer” for all employee of Ministry. The detail plan should include robust training documentation and training courses for each automated processes and sub-processes to educate all employees of Ministry to new IT software technologies.

The service provider needs to provide the estimated implementation cost of consulting fees for planning, designing, building, testing, and deployment of the new IT software solution for the Ministry.

Development of a catalogue of business processes of the ministry is designed to:

1. a) reflect the existing state of the processes of the Ministry with view to:
   • systematizing the general activities of the Ministry for their evaluation;
   • identifying conditions for optimization of business processes and automation of business processes;
   • identifying the current issues on the basis of presented documentation.

1. b) developing recommendations on optimization of the processes of the Ministry with view to:

• assessing organizational, functional, informational and economic parameters of the planned changes in the framework of other projects;
• developing the grounds for substantiated justification of the recommendations before the management of the Ministry and decision making by the participant and the contractor project team members;
• all statements of coordination and approvals will be arranged by the Client, the participant only provides assistance in their preparation.

In the course of studying and evaluating the current activities of the Ministry, an important point is the identification of problem areas that can cause or lead to corruption or interfere with business continuity. They will be indicated by the Consultant if they are discovered during the analysis of existing business processes. The contractor in this case will recommend possible ways to reduce or eliminate the impact of the identified shortcomings.

Recommended operational model requirements.

After studying and analyzing the existing business processes of the Ministry, the Consultant will study international experience with the aim of developing recommendations for identifying the most suitable future target operating model.

The development of the recommended operational model of the Ministry’s processes involves:

1. a) it is necessary to provide the Ministry with a description of the possibilities and status of managing pre-defined business processes in the Ministries in other leading countries with comparable organizational and functional structures to Uzbekistan. It is advisable to indicate which IT ERP technologies are currently used in those specific countries today and their success stories. Also, it is necessary to provide the Ministry the information about which IT enterprise resource planning (ERP) software systems are currently being used at the Ministries of Economy and Finance in the developed and developing countries.
2. b) Preparation of proposals on selection of operational model:

• identification of at least three alternatives of the target operating model for implementation in the Ministry. It is important and necessary to prepare a detailed analysis of the world leaders of the operating ERP IT systems and models, to identify the positive / negative sides of each of them.
• determination of criteria for choosing the optimal operating model and options on the strategies for its implementation, corresponding to the conditions that are set out in part 5.3.1.;
• identification of the target operational model for the Ministry.

1. c) Based on the selected target operational model of the Ministry, the consultant will prepare:

• the description of key target business processes subject to optimization and automation, taking into account best practices and functionality of standard software solutions;
• the design of the recommended higher-level IT – architecture.

1. d) Development of a “Road Map” for implementation of the project on introduction of target business processes of the potential operational model:

• Description of initiatives for implementation of the road map with deadlines and responsible parties;
• Description of required conditions and criteria for successful implementation of the road map.

1. e) Development of recommendation for project draft tender documents to select target IT solution and integrator;

• Development of main requirements to support the implementation of the enhanced business processes “as to be”;
• Development of the functional requirements for implementation of the target business processes;
• Identification of main criteria to determine the suitable requirements of potential IT solutions and integrating components.

Legal and normative requirements.

As part of the optimization of processes, the need for amendments and additions to the existing regulatory legal acts, as well as to the internal regulatory legal documents of the Ministry, may be identified. The Consultant will prepare proposals for amendments to existing regulatory legal acts and to internal regulatory documents regulating the activities of the Ministry in order to ensure the successful implementation of the target operating model. The Ministry will ensure timely coordination of all documents and their components for the smooth operation of the Consultant. Alternatively, the request for variation procedure can be applied.

The results of this work will become the basis for developing recommendations on the work of the Ministry, territorial divisions of the Ministry and subordinate organizations related to the process of improving the business processes of the Ministry. For the integration of ongoing work, it is necessary to ensure close interaction between the Client and the Consultant. In order to ensure this, a coordination group will be created, headed by a representative of the Client, and project participants from the Client side will be also identified, who will be involved for information and technical interaction between the Client and the Consultant. The Consultant under this task is obliged to participate in the work of the coordination group, including:

• participation in planning of joint / interrelated works;
• timely submission of interim materials and status reports.

The Client is obliged to provide documentation, regulatory documents, consultations or clarifications in a timely manner and without unnecessary delays if the Consultant declares that they are insufficient to fulfill the goals and objectives of the project.

The Ministry will ensure timely coordination of all documents and their components for the smooth operation of the participant. In an alternative case, the request for variation procedure can be applied. The Client is obliged to notify the participant in advance of any changes that may affect the cost and terms of the project in order for the request of variation procedure to be applied.

Business process continuity and training requirements.

During the implementation of the Project, it is necessary to compile a list of currently known emergency situations that may lead to the inability to perform these procedures in the standard scenario. For specific and coordinated situations, backup scenarios should be developed that ensure the continuity of the functions related to the functioning of the Ministry.

Training requirements.

The service provider within the framework of the Project will conduct an outreach in the form of a KICK OFF meeting before the start of the analysis stage of the Ministry activities for interested parties, including participants of the Project coordination group from the side of the Client, in the field of project management and business process optimization.

After completing the work, the Consultant will conduct a 5-day training seminar to increase knowledge in the field of using tools to implement the description of the Ministry's process models, optimization and automation of business processes, as well as in the development of IT architecture. This seminar is intended for key stakeholders (to be identified as part of the project), as well as for representatives of regional departments of the Ministry.

The list of participants, organization and coordination of events, including the provision of suitable classrooms equipped with the equipment necessary for training, are provided at the expense of the Client. All expenses associated with the relocation of employees of the Ministry, meals and other expenses to ensure uninterrupted training are funded at the expense of the Ministry.

The training materials will be based on leading industry practices in project management and business process optimization.

1. CONSULTANT QUALIFICATIONS

5.1 Consultant Firm Requirements:

The Client intends to use the international experience of the potential Consultant. Due to this fact, the Client welcomes the engagement of knowledge and experience of international audit and consulting firms.

Consultants for service contract must comply with the following minimum qualification criteria:

Consultants must demonstrate proven experience in the successful development and completion of at least three (3) projects related to business process optimization or similar initiatives within the economic development sector or related to the field, specifically in the public sector. As part of the application, consultants are required to submit documentary evidence confirming their involvement and scope of services provided in each project. These documents should clearly outline the consultant’s role in the design, implementation, and/or automation of business process optimization solutions, including specific outcomes or impact achieved. Preference will be given to consultants who have prior experience implementing such projects within Uzbekistan, as this will be considered an additional advantage

Must have at least 5 years of experience in the field of Economics and Finance in Public Sector. Experience related to the field in Uzbekistan will be considered an additional advantage.

Consultants must confirm by presenting balance sheet audited by the international auditor that its annual turnover in the field of implementation of solutions and related IT services during last three years was at least 1 million US dollars, VAT exclusive.

In order to be able to provide the service the provider must own all necessary material resources and either possess office premises or rent/open an office (own, rented, or planned for purchase or rent for implementation of the Project) in Tashkent city. Exception: The Ministry may provide the expert group with a room on the territory of the Ministry building

Organization, during carrying out its activities, must comply to the standards, appropriate international standards of quality (ISO 9001 and/or others), based on the special requirements of the Project. Also, key experts of the project team with international experience would be an asset.

Additional requirement:

The Ministry expects possession by consultants verifiable international auditing experiences.

Experts of a provider, who will be selected under the bidding, will be located in Tashkent city. The Client will provide premises in its office and provide required conditions for establishment of work place, due that, the Client allows that some part of services may be provided remotely. Requirements to deadlines and quality assurance with regard to the quality warranty of outcomes of delivered services will be indicated in the contract upon agreement of parties.

5.2. Qualification requirements to key experts of the Consultant.

Comprehensive understanding of Business Process Reengineering methodologies and strong communication and report-writing skills;

The services must be provided by the experts of the Consultant, who comply to the special qualification requirements. For timely provision of quality services, the Consultant must possess the following key experts:

Project manager.

• Must have at least 10 years of proven international professional experience in the capacity of a project manager or similar position directly related to reforms of public finances, state agencies, central public institutions/governments and verifiable international auditing experiences.
• Must have knowledge of the issues related to development of information systems – program support in the developed countries OECD, namely, knowledge of the issues of reforming and opportunities for optimization and modernization of Economic Development will be desirable.
• Proven track record of leading Agile teams and implementing Agile frameworks in technology-driven projects, and experience in iterative project delivery and stakeholder engagement is desirable.
• History of interaction with public institutions in the field of regulation during implementation of similar projects.
• Work experience in the field of project management, optimization of business processes, risk management and business analysis.
• Knowledge of English is required.
• Availability of certificates (PMP, PPM, PgMP, PRINCE2) in the field of project management are preferred.

Business Process Reengineering Lead

• Must have at least 3 experts with 7 years of experience in process analysis, redesign, optimization and automation of business processes;
• Expertise in developing E2E workflows and creating business process models;
• Experience of working with the full cycle of automation of business processes (business – requirements, decision selection, terms of reference, implementation, piloting and so forth) in the public sector of developed countries (OECD);
• Deep understanding and mastery of both Lean and Six Sigma methodologies is desirable;
• Proficiency in using business process modeling tools (e.g., BPMN, ARIS, Visio);
• Experience in the field of implementation of large-scale IT projects, including optimization of business processes will be an asset.

Digital Transformation Lead

• Must have at least 1 expert with 7 years of experience of working in the capacity of a team lead or similar management position in IT systems development and implementation;
• Proven track record of aligning IT solutions with organizational processes;
• Experience in designing and implementing integrated digital solutions in public sectors;
• Expertise in IT system architecture, including Business Intelligence (BI) tools and dashboards;
• Projects management, including large scale projects preferably in public or quasi-public sector in the sphere of IT – processes and functionality of standard software solutions;
• Proficiency in modern software development methodologies and tools ;
• Experience of working in IT services to the public sector for improving and optimizing their activities will be an asset;
• Availability of certificates (ORACLE, SAP, etc.) will be an asset.

Economist & Financial Analyst (cross-section of sectors)

• Must have at least 4 experts with 7 years of experience of working in economic analysis, policy-making, or advisory roles, financial management, investment analysis;
• Master’s or Ph.D. in Finance, Economics, Business Administration, or a related field from a reputable institution;
• Proficiency in economic modeling, forecasting, and impact assessments using quantitative and qualitative methods;
• Strong command of data-driven decision-making tools (e.g., econometrics, machine learning in economics);
• Availability of certificates such as CFA, CPA, FRM, CBE, Ch.E., FRM, CQF or equivalent are highly desirable.

 

Chief functional architect and methodologist of the project.

• Must have at least 8 years of experience in the field of IT penetration, digital transformation, system integration, and IT governance, practical experience of participation in projects related to development of guidelines, program documentation and concepts on development and management of IT penetration, including in macroeconomic indicators.
• The specialist must have advanced managerial education, English language proficiency, international project experience, knowledge and skills related to information systems implementation in OECD countries or countries with developed economy.
• The specialist must have knowledge, experience and skills related to methodology management and arrangement.

Other non-key specialists

ICT specialists (2 positions).

• Must have substantial experience in designing and development of information systems for the public sector with considerable knowledge of trends in the field of management of IT penetration and modern technologies.
• Must have history of designing IT landscapes and process automation with experience of working in 1 (one) and more projects.
• Must have at least 5 years of experience of implementing a range of IT projects with the scope and scale similar to those of this task, history of participation in projects related to development of information and communication infrastructure.
• Must have higher education diploma and international experience in the field of designing and operation of strategic information systems.

Legal Expert.

• The consultant must have a minimum of three (3) years of professional experience working on projects related to public law, particularly within the context of public sector reform or governance.
• Experience in public finance law or related areas is considered an asset.
• The consultant must hold at least a bachelor degree in law (higher legal education).
• Proficiency in English is mandatory.
• Knowledge of Uzbek and/or Russian is desirable and will be considered an advantage.

 

English-Uzbek Translator

• The candidate must have at least three (3) years of professional experience in providing written translation services.
• Proven experience in translating documents related to legal, economic, or public sector topics is required.
• Must be fluent in English and Uzbek (or Russian, depending on project needs), with excellent written proficiency in both source and target languages.
• Must demonstrate the ability to provide high-quality, accurate, and contextually appropriate translations within tight deadlines.
• Familiarity with technical terminology in the fields of law, governance, or public administration will be considered an asset.
• Experience working with international development organizations or donor-funded projects is desirable.

Compliance with the professional competency, education and work experience requirements to key experts will be demonstrated through presenting the following supporting documents:

• CV signed by the respective key expert personally and representative, who has the authority to sign for the services provider.
• CV must have the following information: full name of and expert and complete record of professional experience. Description of professional experience of key experts in comparable projects with information on roles and main responsibilities under the previous comparable projects. Professional experience of an expert must clearly demonstrate the experience in similar projects, must have information about clients/employers, duration of projects, country in which projects were implemented and timeframes.
• copies of certificates issued to a participant or its specialist acting in the capacity of a member of the project team.

 

1. Duration of the contract

 

The duration of the contract covers the entire period of the project and equals 42 weeks (the exact start and end dates of the project may vary in the course of its implementation).

 

1. Resources

 

The Ministry will:

 

Establish a working group of Ministry specialists to liaise with the Consultant in the framework of the performance of this ToR;

Ensure the Consultant is able to communicate and interact with state agencies in the framework of the assessment of the existing internal control system and in piloting the proposed new framework;

Provide the venue and technical equipment for seminars with managers and specialists of the state agencies in the framework of the performance of this ToR.

The consultant will:

Preliminary results of the Consultant’s work submitted to the Client for discussion should be presented in English with translation to Uzbek. Agreed work results should be prepared in English and Uzbek languages. Documents must be provided in print and electronic forms in WORD, POWERPOINT, EXCEL formats, etc., as well as in PDF format.

The Consultant and his authorized persons must maintain the confidentiality of the information that he receives during his work or during the filing of the application for participation in the tender, and not disclose or use it to his advantage during the project and one year following the conclusion of the contract.

All studies, information, questionnaires received or developed within the framework of this Project, after successful completion of the project and approval of work and services performed, become the property of the Ministry. The use of developed materials may be allowed only after the written permission of the Ministry.

After completing each stage specified in clause 6, the Consultant must prepare the corresponding interim report and the statement of acceptance of works, prepare invoice and provide it to the Client. The Client is obliged to review the documents within not more than 5 working days, before the start of the next stage of the project, for timely execution of the project. The approval of the report and the statement of acceptance of works is the basis for payment of the invoice within the period not exceeding 5 business days after their approval.

1. Organizational matters.

 

The customer is the MEF, as well as the “Project Implementation Group” (PIU) of the MEF. The Ministry is responsible for accepting the work performed by the Consultant within the framework of this assignment, as well as for signing the Work Acceptance Certificate.

The PIU under the MEF is responsible for making payments based on the Work/Service Acceptance Certificate signed by the MEF (based on the protocol and official letter of the MEF on acceptance of work) and the Consultant’s initial request for payment.

All expenses, including local and international taxes, are borne by the Consultant.

 

 

Annex №1

	Structural name
1.	Department of Analysis and Forecasting of Economic Growth and Ensuring the Coherence of Monetary, Fiscal and Foreign Trade Policies
2.	Department of project development and reform assessment to identify economic drivers and growth points of sectors, industries, and regions in the long and medium term
3.	Department for Coordination of Land Reforms and Development of Regional Master Plans
4.	Department for Coordination of Transition to a Green Economy and Development
5.	Department of Integrated Economic Development of Regions
6.	Department of Coordination of Urbanization Processes, Housing Construction and Mortgage Programs
7.	Department of Industrial Policy Implementation
8.	Coordination and Information Analysis Department
9.	Department of Privatization and Transformation of State Assets
10.	Department of Public-Private Partnership Development
11.	Department of Finance and Tariff Policy of Basic Industries, Fuel and Energy Complex, and Mining and Metallurgical Enterprises
12.	Department of Financial Support for Agricultural Reforms
13.	Executive Office
14.	Digital Technology Coordination Department
15.	Department of Integrated Economic Development of Regions
16.	Structural structures ( Information Technology Center, Green Economy Projects Center Project Office, Budget and Tax Research Institute, etc
17.	Concerned departments and subordinate organizations