E-government is a system of organizational and legal measures and technical means aimed at ensuring the activities of state bodies in providing public services to individuals and legal entities through information and communication technologies, as well as electronic interaction between agencies.

E-government can be defined in various ways. In a broad sense, the functions and activities of e-government can be defined in the form of the use of ICT for the provision and development of services.

It is also appropriate to understand e-government as a way of using digital technologies in order to increase the openness, transparency, as well as efficiency and quality of services provided by government agencies. Furthermore, e-government can be defined as a system for the more effective functioning of government bodies and the provision of quality services to citizens and business entities using ICT.

Another important aspect of e-services is that, along with ensuring the openness and transparency of the activities of state bodies, they serve to strengthen the overall image not only of this organization, but also of the entire country.

In short, e-government terms can be summarized through the following four main parts.

E-government is characterized as follows:

• Use of ICT (computer networks, Internet, fax and telephone);
• Support for government activities (information support, services, products, administrative management);
• Development of government relations with citizens (creation of new communication channels, involvement of citizens in political or administrative processes through propaganda and agitation);
• Determine the participants' active participation in the relevant processes in accordance with the established strategies.

The main tasks of e-government include:

• ensuring the effectiveness, efficiency, and transparency of the activities of state bodies, strengthening their responsibility and executive discipline, creating additional mechanisms for ensuring information exchange with the population and business entities;
• creation of opportunities for applicants to interact with government bodies throughout the country within the framework of e-government;
• formation, within the framework of the tasks assigned to it, of databases of state bodies, the Unified Portal of Interactive Public Services and the Unified Register of Electronic Public Services;Implementation of the "Single Window" principle in the public administration system through the formation of mechanisms for electronic document management, interaction of state bodies, and information exchange between their databases when interacting with the population and business entities;
• transition of business entities to the use of electronic document management, including in the processes of submitting statistical reporting, customs clearance, issuing licenses, permits, certificates, as well as obtaining information from state bodies;
• Expansion of the use by business entities of systems for the sale and purchase of products through e-commerce, the World Wide Web, as well as the introduction of automated systems for accounting, control and payment for utilities;Implementation of non-cash electronic payments, public procurement:
• development of remote access systems and other electronic forms of banking and financial activities.

Basic principles of e-government:

• openness and transparency of the activities of state bodies;
• equal access of applicants to electronic public services;
• provision of electronic public services according to the "single window" principle;
• unification of documents of state bodies;
• use of unified e-government identifiers;
• consistent improvement of the procedure for providing electronic public services;
• ensuring information security.

In order to realize the capabilities of e-government, many countries include the development of e-government in their political plans. As is known from world experience, the initial focus was on increasing the effectiveness of state affairs through the use of ICT. At the same time, as a result of the impact of limited government investments in e-government services, citizen-centered approaches began to change in the mid-2000s.

As a result of these actions, significant changes have been achieved in the process of providing government services by prioritizing the correspondence of citizens' various needs for government services.

Today, e-government is not only an important tool for developing and supporting the tasks and processes of the public sector, but also a key factor in changing government and creating new approaches to service development and delivery.

In general, the increase in the number of online services, the widespread use of these services, in turn, testifies to the significant influence of the e-government system.

Thus, e-government, having a direct impact on government transparency and internal efficiency, requires the formation of a significant mass of e-citizens and e-business participants for the development of sustainable production.

A significant increase in the mass of e-government service users is required to abandon the traditional method of service provision and switch to the e-government service method.

This new system will be successful only if it meets the needs of the majority of the population when implementing and using the e-government system, and if there are opportunities for their support.

Certain needs of the population can be met only if there is sufficient knowledge about this system. In this process, public services will begin to be provided quickly and efficiently. To increase the interest or motivation of citizens and entrepreneurs to use e-government services, it is necessary to provide up-to-date, easily accessible digital content services.

In addition, it is important to increase public trust in e-government services. For this purpose, it is necessary to provide for the protection of relevant information and ensure its confidentiality.

In particular, the following work should be carried out to increase the level of support and requirements for the use of e-government services:

• Development of infrastructure for the delivery of common multi-channel single window services, autonomous community service centers and locations, including television centers, call processing centers, web and mobile portals;
• Implementation of measures aimed at increasing public confidence in transactions involving ICT and all interactions in the digital environment;
• Material and moral incentives for developers of user-friendly content and services that meet the established requirements, including relevant programs;
• Implementation of programs aimed at further expanding and improving the existing capabilities of electronic services.

Regulatory legal acts on e-government