Hotline Statistics
Report on the Operation of the State Center for Ecological Expertise Hotline
(As of the First Quarter of 2026)
During the first quarter of 2026, the following results were recorded regarding citizens' inquiries received through the Hotline of the State Center for Environmental Expertise:
Call Center Number: 1392
Total Incoming Calls: 759
Answered Calls: 619
Missed Calls: 140
Total Call Duration: 4 minutes 240 seconds
Average Call Duration: 2 minutes 120 seconds
User Satisfaction Rating Statistics for Answered Calls
The user satisfaction results for the total of 619 answered calls are presented below
|
Organization Name |
Call Center (Hotline Number) |
Incoming Calls (No.) |
Answered Calls (No.) |
Missed Calls (No.) |
Total Call Duration |
Average Call Duration |
|---|---|---|---|---|---|---|
|
State Center for Ecological Expertise |
1392 |
759 |
619 |
140 |
4 minutes 240 seconds |
2 minutes 120 seconds |
