Waste management and circular economy development agency

The announcement published by the Committee for the Development of Competition and Protection of Consumer Rights under the heading "Measures are being taken to return 2 billion soums collected from the population for waste removal services" spread on social networks and caused widespread discussion.

The Agency for Waste Management and Circular Economy Development reports the following on this issue:

The Territorial Department of the Committee for the Development of Competition and Protection of Consumer Rights for the Fergana region (hereinafter referred to as the Department) did not conduct inspections in the manner prescribed by the Regulation (hereinafter referred to as the Regulation), approved by the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 95 dated February 6, 2019, in the "Baynalminal," "Jalayir," "Iftikhor," "Katta Kashkar," "Mustakillik," "Namuna," "Sufi" mahallas of the Kuvasay district, where "Tozalik Sanitar Servis" LLC provides waste removal services.

However, in the decision issued by the Department, funds in the amount of 1 billion 761 million soums were unjustifiably recognized as invalid, allegedly due to the failure to provide services of proper quality.

At the same time, paragraph 34 of the Regulation clearly indicates that in the event of the fact of non-provision of services for the collection and removal of household waste or their provision of improper quality, an act confirming this fact is drawn up, which is signed by the consumer, a representative of the servicing organization, as well as a representative of citizens' self-government bodies or a partnership of homeowners (however, such acts were not drawn up).

Also, in the third paragraph of clause 34 of the Regulation, it is indicated that the act is considered valid only if the signatures of the consumer, the servicing organization, representatives of citizens' self-government bodies, or the homeowners' association are present.

The sixth paragraph of the same clause 34 stipulates that if mandatory payments for household waste collection and removal services are found to have been charged when such services were not actually provided to the consumer, a report on the non-recognition of these charges is drawn up by the "mahalla seven" and sent to the servicing organization and the relevant territorial subdivision of the Agency.
Despite the fact that no complaints have been received from the chairmen of the "Baynalminal," "Jalayir," "Iftikhor," "Katta Kashkar," "Mustakillik," "Namuna," and "Sufi" mahallas, or from the residents living in these mahallas, regarding the non-provision of sanitary cleaning services, the Department made a decision to declare these services as "not provided" without any justification.

In the framework of the above-mentioned "education" the Administration did not confirm the visits to the disputed localities of the Kuvasay region, nor did it proceed to any processing and address of the Agency for the administration of the regional administration and the question of cooperation, and the data obtained from the GPS-monitoring system, confirming the factual occurrence of the territory of the territory.
Ранее, в аналогичной ситуации, решение Управления от 4 апреля 2025 года по поводу якобы ненадлежащего оказания услуг по вывозу отходов ООО «Agro Rishton Ta’mir Servis» в Риштанском районе было рассмотрено Ферганским межрайонным административным судом 30 июня 2025 года, признано недействительным, а нарушенные права ООО «Agro Rishton Ta’mir Servis» были восстановлены судом.
Iz vysheizlojennogo vidno, chto Upravlenie, kak i v sluchae s OOO "Agro Rishton Tamir Servis", teper providot poverkhnostnye proberki v tnoshenii deyatelnosti OOO "Fergana Tozalik Sanitaria Servis" i vynosit reshenia s tselyu kusstvennogo vysheniya pokasetley svoey boty.
V nastoyashchee vremya OOO "Fergana Tozalik Sanitary Servis" obratilos v sootvetstvuyushchi sud s yayavleniem o priznanii reshenia Upravleniya nedeystvitelnym.
Sleduet otmetit, chto Agency po administravleniyu othodami po danomu prosodu republikanskaya bochachaya group, kotoraya na postoyannoy nosnoy stroko verryaet kachestvo predostavlyaemyx uslug na mestak. V sluchae vyyavleniya faktov neokazaniya uslug providotsya pereraschyot v polzu abonentov. Krome togo, dogovory s sanitary-cleaning organizations, ne vypolnyayushchimi svoi obyazannosti doljnym obrazom, rastorgayutsya.
For example, in the Navoi region, the agreement with the sanitary-cleaning organization "Berezhlivost", the non-obligatory service population, was terminated, and special equipment was withdrawn from its territory. An analogous situation occurred in the Tashkent region, where the agreement with the sanitary-cleaning organization, which did not provide quality service to the subscriber, was canceled, and the territory was transferred to another responsible organization.

For information: the Agency is currently implementing a number of systemic measures aimed at improving the quality of services provided to the population.
In particular, along with the digitalization of the industry, in order to improve the quality of services and timely waste removal, the electronic billing system "Toza makon" has been introduced, providing online control over the movement of special equipment. As a result, 9,575 mahalla citizen assemblies, 71,066 streets, 196 solid waste landfills, 3,361 waste collection sites near apartment buildings, as well as 620 thousand subscribers and 3,083 units of special equipment are connected to the billing and GPS systems.
This allows us to accurately track the time of entry and exit of special equipment on the territory of mahallas and waste collection sites, ensure timely removal of solid waste, and create conditions for the population to pay only for the services actually rendered.
In addition, the Competition Development Committee had previously published reports on false debt in the Kashkadarya, Syrdarya, Fergana and Namangan regions, while attempts to obtain official information were made not from the Waste Management Agency, but from other organizations and departments. Such "studies" were based on superficial and fictitious conclusions of employees who did not have full information and evidence about the activities of the industry, and who did not have the appropriate qualifications as part of working groups. As a result, distorted information was presented to the public.

It should be noted that not a single official of the Agency or its territorial departments participated in the said inspections, and even upon request to the Committee and the Department, they were unable to provide documents and justifications on which these inspections were allegedly based.
This indicates that representatives of the Competition Development Committee and its territorial departments not only do not have complete information about the industry, but are also not aware of the activities and tasks of the Waste Management and Circular Economy Development Agency.
We remind you that the Waste Management Agency is always open to citizens, and you can freely obtain information about the activities of the industry, the work being done, and plans for the future.