View survey results
2026-05-15 15:40:00 / News
A survey was published on the official Telegram page of the Innovation Development Agency in order to further improve the quality of work with appeals, the level of service delivery, and the approach to citizens’ appeals.
The survey results are as follows:
- Which communication channel do you most frequently use to contact the Agency?
Through social media platforms — 32% - What issue do you mainly contact the Agency about?
Postgraduate education issues — 36% - How do you assess the communication culture of the Agency’s employees?
High — 72% - Are your appeals attentively listened to by the Agency’s employees?
Always — 84% - Do the employees approach your problem responsibly?
Yes — 88% - Are clear and understandable answers provided to your questions?
Completely understandable — 84% - Are you satisfied with the response time regarding your appeal?
Yes, completely — 88% - How do you assess the Agency’s system for handling appeals?
Very good — 64% - In your opinion, which area of the Agency’s activities requires further improvement?
Quality of information provision — 52%
The survey results demonstrated that the activities carried out by the Agency in the field of handling appeals are positively evaluated by the respondents. At the same time, further improvement of the ongoing work, as well as the timely and high-quality fulfillment of assigned tasks, remain among the important issues on the agenda.
Link to participate in the survey.