Chapter 1. General provisions

Article 1. Purpose of this Law

The purpose of this Law is to regulate relations in the field of electronic government.

Article 2. Legislation on electronic government

The legislation on electronic government consists of this Law and other legislative acts.

If an international treaty of the Republic of Uzbekistan establishes rules other than those provided for in the legislation of the Republic of Uzbekistan on electronic government, the rules of the international treaty shall apply.

Article 3. Basic concepts

The following basic concepts shall be used in this Law:

electronic government - a system of organizational and legal measures and technical means aimed at ensuring the activities of state bodies in providing public services to individuals and legal entities through the use of information and communication technologies, as well as electronic cooperation between departments;

public service - a service provided by state bodies in the performance of their tasks, carried out at the request of applicants. If, in accordance with the legislation, the functions of providing public services are assigned to other organizations, they may also provide public services;

request - a request from an applicant to state bodies for the provision of a public service;

applicant - an individual or legal entity that has applied to a state body with a request;

interdepartmental electronic cooperation - the exchange of information between state bodies using information and communication technologies;

unique identifiers of e-government - unique codes assigned to each individual and legal entity, cadastral and real estate objects, geographical and other objects, allowing them to be identified in e-government;

regulations of e-government services - a regulatory legal act establishing the procedure and requirements for the provision of e-government services;

e-government service - a public service provided using information and communication technologies.

Article 4. The main tasks of e-government

The main tasks of e-government are:

to ensure the efficiency, efficiency and transparency of the activities of state bodies, to strengthen their responsibility and executive discipline, to create additional mechanisms for ensuring the exchange of information with the population and business entities;

to create opportunities for applicants to interact with state bodies throughout the country within the framework of e-government;

to form databases of state bodies, a Single Interactive State Services Portal and a Single Register of Electronic State Services within the framework of the tasks assigned to them;

to introduce the principle of "single window" in the system of public administration by forming mechanisms for electronic document management, mutual cooperation of state bodies and information exchange between their databases in the implementation of relations with the population and business entities;

transition of business entities to the use of electronic document management, including in the processes of submitting statistical reports, customs clearance, issuing licenses, permits, certificates, as well as in the processes of obtaining information from state bodies;

expanding the use of e-commerce, product sales and procurement systems by business entities via the Internet, as well as the introduction of automated systems for accounting, monitoring and payment for utility services;

development of non-cash electronic payments, government procurement, remote access systems and other electronic forms of activity in the banking and financial sector.

Article 5. Basic principles of e-government

The basic principles of e-government are:

openness and transparency of the activities of state bodies;

equal access of applicants to e-government services;

provision of e-government services according to the “single window” principle;

unification of documents of state bodies;

use of unique e-government identifiers;

systematic improvement of the procedure for providing e-government services;

ensuring information security.

Article 6. Principle of openness and transparency of the activities of state bodies

The activities of state bodies in the field of e-government shall be carried out in an open and transparent manner in accordance with the legislation.

Information on the procedure for providing e-government services to applicants shall be publicly available and accessible and shall be published on the official websites of state bodies providing e-government services.

State bodies providing electronic state services shall provide information on the status of consideration of the applicant's request and the results of the provision of services upon his request by sending relevant messages in electronic form.

Article 7. Principle of equal use of electronic state services by applicants

State bodies providing electronic state services shall be obliged to create conditions for equal use of electronic state services by all applicants.

Article 8. Principle of provision of electronic state services through a "single window"

In cases where a state body providing electronic state services is required to obtain documents and information available in other state bodies for the provision of such services, the provision of electronic state services shall be carried out according to the "single window" principle, in which case the state body providing electronic state services shall obtain these documents and information independently, without the participation of the applicant, through interdepartmental electronic cooperation.

Article 9. Principle of unification of documents of state bodies

Documents of state bodies used in the provision of electronic state services, as well as in the process of interdepartmental electronic cooperation, must be unified with each other, taking into account the exclusion from these documents of information requested by other state bodies within the framework of the provision of electronic state services.

Unification of documents is carried out directly by state bodies together with the authorized body in the field of electronic government.

Article 10. Principle of use of unique identifiers of e-government

Unique identifiers of e-government are used in the provision of electronic state services, as well as in the process of interdepartmental electronic cooperation.

Information is stored and processed in the central databases of e-government, as well as in the information systems and information resources of state bodies providing electronic state services using unique identifiers of e-government.

The list of unique identifiers of e-government, the procedure for its formation, maintenance and use, as well as the procedure for determining the applicant's compliance with the identifier provided by him, shall be determined by the Cabinet of Ministers of the Republic of Uzbekistan.

Article 11. The principle of continuous improvement of the procedure for providing electronic state services

The procedure for providing electronic state services, as well as the procedure for interaction between state bodies providing electronic state services, must be continuously improved, including in the following ways:

eliminating and (or) unifying redundant administrative procedures of state bodies and reducing the number of tasks to be agreed upon;

reducing the number of documents submitted by applicants;

optimize interdepartmental electronic cooperation;

reduce the terms of provision of electronic government services.

State bodies providing electronic government services must develop and implement measures aimed at systematically improving the procedure for providing electronic government services.

Article 12. Principle of ensuring information security

State bodies providing electronic government services must ensure the information security of information systems and information resources used in the provision of electronic government services.

State bodies providing electronic government services shall take the necessary organizational and technical measures to ensure the protection of personal data, as well as data constituting state secrets or other secrets protected by law, and to prevent their unauthorized use.

Personal data stored in the information systems and information resources of state bodies providing electronic state services shall be used for processing, transferring and receiving with the consent of the applicant to whom they relate, except for cases established by law.

Chapter 2. State regulation of the sphere of electronic government

Article 13. Bodies implementing state regulation of the sphere of electronic government

State regulation of the sphere of electronic government shall be carried out by the Cabinet of Ministers of the Republic of Uzbekistan, the authorized body in the sphere of electronic government and other state bodies.

Article 14. Powers of the Cabinet of Ministers of the Republic of Uzbekistan in the sphere of electronic government

The Cabinet of Ministers of the Republic of Uzbekistan:

ensures the implementation of a unified state policy in the sphere of electronic government;

approves state programs and other programs in the sphere of electronic government and monitors their implementation;

ensures the formation and functioning of electronic government in accordance with its basic principles;

Determines the procedure for maintaining a unified register of electronic government services;

determines the procedure for the operation of the interdepartmental electronic cooperation system;

approves the regulations of electronic government services, if several state bodies providing electronic government services participate in the provision of electronic government services;

approves the methodology for assessing the quality of electronic government services, as well as target indicators of the effectiveness of the implementation of electronic government projects.

The Cabinet of Ministers of the Republic of Uzbekistan may exercise other powers in accordance with legislative acts.

Article 15. Powers of the authorized body in the field of electronic government

The Ministry of Information Technologies and Communications of the Republic of Uzbekistan is the authorized body in the field of electronic government.

The authorized body in the field of electronic government, within the framework of its powers:

implements a unified state policy in the field of electronic government;

develops proposals for determining priority areas for further development of electronic government and improving legislative acts on electronic government;

develops state programs and other programs in the field of e-government;

coordinates the activities of state bodies in the field of e-government;

carries out monitoring in the field of e-government, forms and processes reporting materials on the provision of e-government services, as well as interdepartmental electronic cooperation;

ensures the functioning of the part of the e-government infrastructure related to central databases, the interdepartmental electronic cooperation system, the Unified Interactive State Services Portal, the Data Processing Center and the interdepartmental data transfer network;

assesses the quality of e-government services, as well as the level of achievement of target indicators of the effectiveness of e-government projects;

takes measures to form the technical basis of e-government based on standards and technical requirements for the collection, storage, processing, transmission and exchange of information;

develops proposals for improving the procedures for the provision of e-government services and interdepartmental electronic cooperation;

carries out the coordination of regulations for e-government services;

forms and maintains a single register of e-government services;

develops and implements measures to ensure the information security of e-government information systems and information resources;

participates in organizing a system of training, retraining and advanced training of employees of state bodies in the field of e-government;

ensures the attraction of investments in the development of e-government in the Republic of Uzbekistan;

carries out international cooperation in the field of e-government.

The authorized body in the field of e-government may also exercise other powers in accordance with the legislation.

Article 16. Powers of state bodies in the field of e-government

State bodies, within the scope of their powers:

participate in the implementation of a unified state policy in the field of e-government;

participate in the development and implementation of state programs and other programs in the field of e-government;

ensure the introduction, development and integration of information systems and information resources, as well as electronic state services in the field of e-government;

develop regulations on electronic state services in accordance with their field of activity and approve them in agreement with the authorized body in the field of e-government;

ensure that the electronic state services they provide are registered in the Unified Register of Electronic State Services;

ensure the possibility of obtaining electronic state services according to the choice of applicants;

create the necessary conditions for the provision of electronic state services, including the necessary conditions for persons with disabilities;

ensures the uninterrupted operation of information systems and information resources containing information necessary for the provision of electronic government services;

takes measures to ensure the information security of information systems and information resources;

takes measures to train, retrain and improve the skills of employees in the field of electronic government;

develops departmental plans (programs) for the development of information systems, information resources and networks in close connection with state programs and other programs in the field of electronic government;

ensures the continuous operation of its official websites, as well as the publication of information on the procedure for providing electronic government services on them;

ensures the introduction of information and communication technologies in its structural divisions;

ensures the possibility of obtaining information on the progress of the provision of electronic government services by applicants through various forms of interaction;

participates in the development of proposals for improving the legislation on e-government.

State bodies may also exercise other powers in accordance with the legislation.

Article 17. Development of e-government in the Republic of Karakalpakstan, regions and the city of Tashkent

Territorial development programs in the Republic of Karakalpakstan, regions and the city of Tashkent must be interconnected with state programs and other programs in the field of e-government.

Local government bodies shall implement projects for the introduction of electronic state services and the organization of interdepartmental electronic cooperation in coordination with the authorized body in the field of electronic government.

Chapter 3. Provision of electronic state services

Article 18. Types of electronic state services

Electronic state services may be in the form of information and interactive state services.

An information state service is an electronic state service provided by publishing and otherwise disseminating information on the activities of a state body aimed at satisfying the information needs of applicants.

An interactive state service is an electronic state service provided to an applicant through bilateral electronic cooperation between the applicant and the state body providing the electronic state service.

Article 19. Unified register of electronic state services

Electronic state services must be registered in the Unified register of electronic state services.

The Unified Register of Electronic State Services shall contain the list and volume of documents and information required for the provision of electronic state services, as well as information on the state bodies responsible for their provision.

The procedure for maintaining the Unified Register of Electronic State Services shall be determined by the Cabinet of Ministers of the Republic of Uzbekistan.

Article 20. Requirements for electronic state services

Information state services shall contain complete and reliable information.

Interactive state services shall:

be organized on the basis of legal acts and regulatory documents in the field of technical regulation of the collection, storage, processing, transmission and exchange of information;

be provided on the basis of the approved regulations on electronic state services;

ensure the safe use of services by applicants involving the processing of personal data;

ensure the possibility of sending a request and receiving the result of an electronic state service;

must contain complete, reliable and protected from unauthorized access information.

Article 21. Requirements for a request for electronic public service

Requirements for the content, volume, identification, and procedure for its registration and sending of a request for electronic public service shall be approved by the regulations of the electronic public service.

A request for electronic public service requiring identification of the applicant shall, as a rule, be in the form of an electronic document.

A request for electronic public service sent in the form of an electronic document shall be equated to a request sent in paper form.

Article 22. Requirements for a response to the requested electronic public service

Requirements for the content, volume, identification, and procedure for its registration and sending of a response to the requested electronic public service shall be approved by the regulations of the electronic public service.

The response to the applicant on the requested electronic state service, as a rule, must be in the form of an electronic document and must be sent within the time limits established by the regulations of the electronic state service.

The response to the requested electronic state service sent in the form of an electronic document is equated to the response sent in paper form.

Article 23. Rights of the applicant when receiving electronic state services

The applicant has the following rights:

to receive electronic state services on a timely basis and in accordance with the approved regulations of electronic state services;

to receive complete and reliable information on the procedure for providing electronic state services;

to receive information on the progress of the provision of electronic state services through various forms of interaction (official website, telephone, e-mail, instant communication, etc.);

to appeal decisions of state bodies providing electronic state services, actions (inaction) of their officials to higher bodies or officials or to the court in accordance with the established procedure;

to participate in assessing the quality of electronic state services;

to make proposals for improving electronic state services.

The applicant may also have other rights in accordance with the legislation.

Article 24. Procedure for assessing the quality of electronic state services

The assessment of the quality of electronic state services shall be carried out by the authorized body in the field of electronic government on the basis of the methodology approved by the Cabinet of Ministers of the Republic of Uzbekistan, as well as public opinion surveys.

The results of the assessment of the quality of electronic state services shall be regularly published in the mass media.

State bodies providing electronic state services shall be obliged to take measures to improve the quality of these services, taking into account the assessment results.

Chapter 4. Organization of e-government

Article 25. E-government infrastructure

E-government infrastructure consists of:

central databases;

interdepartmental electronic cooperation system;

information systems and information resources of state bodies and their complexes;

official websites of state bodies and the Unified Interactive State Services Portal;

Data processing center and interdepartmental data transmission network.

Article 26. Central e-government databases

Central e-government databases are state information resources that provide single centralized information sources, in which the main data of state bodies are summarized and stored for the provision of state services and interdepartmental electronic cooperation.

Information from central e-government databases is used when providing e-government services, as well as in the process of interdepartmental electronic cooperation. Other information necessary for the provision of electronic state services, as well as for interdepartmental electronic cooperation, may be stored in the information systems and information resources of state bodies.

The procedure for creating, using and maintaining central databases of e-government is determined by the Cabinet of Ministers of the Republic of Uzbekistan.

Article 27. Interdepartmental electronic cooperation system, information systems and information resources of state bodies and their complexes

The interdepartmental electronic cooperation system ensures the mutual cooperation of state bodies in the implementation of their functions and tasks when providing electronic state services.

When creating information systems and information resources by state bodies, the possibility of their integration with central databases of e-government should be provided for in order to ensure interdepartmental electronic cooperation.

The interdepartmental electronic cooperation system operates on the basis of requirements for the collection, storage, processing, transmission and exchange of information.

Documents used in state bodies must be created, sent and stored mainly in electronic form, in accordance with the legislation on electronic document management.

The list of documents and information transmitted through interdepartmental electronic cooperation is determined by the regulations on electronic government services.

The procedure for the operation of the interdepartmental electronic cooperation system is determined by the Cabinet of Ministers of the Republic of Uzbekistan.

Information systems and information resources of state bodies in electronic government provide for the collection, storage, search, processing, and use of information within the scope of the powers of these bodies.

Information systems and information resources of state bodies in electronic government may be combined into complexes that provide for the collection, storage, search, processing, and automation of the processes of electronic cooperation between these bodies.

Article 28. Official websites of state bodies and the Unified Interactive State Services Portal

Electronic government services are provided to applicants through the official websites of state bodies and through the Unified Interactive State Services Portal, which is a single point of access to interactive state services provided by state bodies.

State bodies providing electronic government services shall post information on the procedure for providing electronic government services on their official websites.

Article 29. Electronic Government Information Processing Center and Interdepartmental Data Transfer Network

The Electronic Government Information Processing Center ensures the storage and integration of departmental and interdepartmental information systems and information resources of state bodies providing electronic government services, as well as the central databases of electronic government.

The interaction of departmental and interdepartmental information systems and information resources of state bodies providing electronic government services, as well as the central databases of electronic government is carried out through the electronic government interdepartmental data transfer network.

Chapter 5. Final provisions

Article 30. Financing of activities for the formation and development of electronic government

Financing of activities for the formation and development of electronic government is carried out at the expense of the State Budget of the Republic of Uzbekistan and other sources not prohibited by law.

Article 31. Dispute resolution

Disputes in the field of electronic government are resolved in accordance with the procedure established by law.

Article 32. Liability for Violation of the Legislation on Electronic Government

Persons guilty of violating the Legislation on Electronic Government shall be liable in accordance with the established procedure.

Article 33. Harmonization of Legislation with this Law

The Cabinet of Ministers of the Republic of Uzbekistan shall:

bring government resolutions into line with this Law;

ensure that state administration bodies revise and cancel their regulatory legal acts that contradict this Law.

Article 34. Entry into Force of this Law

This Law shall enter into force six months after the date of its official publication.

                                                         President of the Republic of Uzbekistan I. KARIMOV

                                                                                                  Tashkent,

                                                                                              December 9, 2015,

                                                                                                No. У’РХ-395