Inspection for control in the field of mining industry and geology under the Ministry of Mining Industry and Geology of the Republic of Uzbekistan

Citizens and business entities have the opportunity to appeal on issues of concern through the Inspection's special communication channels, including the hotline, the telegram bot @kontexnazorat_murojaat_bot, and the online consultant module on the official website. This not only saves the applicants' time but also contributes to ensuring the transparency of the state body's activities.

As part of the implementation of the instructions given at the video-selector meeting chaired by the Head of State on March 13, 2026, mobile receptions were organized in the Andijan and Fergana regions in the first quarter of the current year. During these events, meetings were held with citizens directly on the ground, and their problems were heard. Based on the results of the mobile receptions, a separate action plan was developed to resolve the identified issues, and strict execution deadlines were established. It is important to note that the execution of many appeals was ensured by the Inspection leadership on the spot.

During the first quarter of 2026, the Inspection received a total of 52 appeals from individuals and legal entities. An analysis by region showed that the largest number of appeals came from the Tashkent region (11), Jizzakh region (10), and Bukhara region (6). Additionally, 5 appeals were recorded from the city of Tashkent, 4 each from the Navoi and Andijan regions, 3 each from Khorezm and Surkhandarya, 2 from Samarkand, and 1 appeal each from the Republic of Karakalpakstan, Namangan, Fergana, and Kashkadarya regions.

The analysis of appeals by source shows that the majority, namely 39 appeals, were received through the Virtual Reception of the President of the Republic of Uzbekistan. Furthermore, 6 appeals were submitted in electronic form, another 6 via the hotline, and 1 through the People's Receptions. These figures indicate the growing confidence of the population in protecting their rights through digital systems and centralized reception offices.

According to the results of the reporting period, 26 appeals were fully satisfied. Since the issues raised in 18 appeals do not fall within the competence of the Inspection, they were forwarded to the relevant organizations for consideration. Currently, the remaining 8 appeals are under study, and their consideration within the time limits established by law is under control.

These statistical data and the results of the activities carried out show that working with appeals in the Inspection system is not just a formality but a practical process aimed at solving real problems of the population. The communication system established through mobile receptions and digital platforms, along with ensuring management transparency, serves to strengthen executive discipline.

Systematic work with citizens' appeals and high rates of satisfaction are important factors in ensuring the rule of law in society. This approach not only increases the accountability of supervisory bodies to the people but also allows for the prompt study and elimination of socio-economic problems in the regions.