Website User Guide and Explanation of Terms Used on the Website

 

1. General Provisions

The official website of the Pharmaceutical Industry Development Agency is intended to provide users with open and up-to-date information on the activities of the Agency, regulatory legal documents, public services, news, projects, events and other information related to the pharmaceutical sector of the Republic of Uzbekistan.

The website is an open information resource and is available to individuals and legal entities, business entities, representatives of government bodies, international organizations, investors, manufacturers of pharmaceutical products and other interested users.

 

2. Purpose of the Website

The website is used for:

obtaining information about the Agency, its structure, management and subordinate organizations;

reviewing the main areas of the Agency’s activities;

obtaining information on public and interactive services;

accessing regulatory legal acts and other official documents;

reviewing news, press releases, official statements and events;

submitting appeals, proposals, complaints and requests;

participating in surveys and expressing public opinion;

obtaining contact information and information on how to communicate with the Agency.

 

3. How to Use the Website

Homepage

The homepage contains the main information blocks of the website: news, areas of activity, interactive services, event calendar, useful links, documents, surveys and ongoing projects.

“About the Agency” Section

This section contains general information about the Agency, its tasks, functions, organizational structure, management, central office, regional divisions and organizations within the system.

“Activities” Section

This section contains information on the main areas of the Agency’s work, including digital government, international cooperation, anti-corruption activities and other areas.

“Public Services” Section

This section contains information on public services provided by the Agency, the procedure for obtaining them, deadlines, required documents, application forms and other materials related to service delivery.

“Documents” Section

This section publishes regulatory legal acts, program documents, draft documents and other official materials related to the activities of the Agency and the pharmaceutical sector.

“Digital Government” Section

This section contains information related to digital services, open data, tenders, procurement, electronic catalogues and other digital tools.

“Information Service” Section

This section contains news, press releases, official speeches and statements of the management, information on events, meetings, press conferences and other information materials.

“Contacts” Section

This section contains the Agency’s address, telephone numbers, electronic communication channels, feedback forms and options for submitting appeals.

 

4. Searching for Information on the Website

To find the necessary information, users may use:

the site map;

sections and subsections of the main menu;

keyword search;

filters by category, date or type of material, if available on the relevant page;

useful links and links to external official resources.

When searching for regulatory legal acts, it is recommended to enter the document number, date of adoption or keywords from its title.

 

5. Procedure for Working with Documents

Documents posted on the website may be presented as:

text on a webpage;

a downloadable file;

a link to an official source;

a link to the National Database of Legislation of the Republic of Uzbekistan.

If a document is provided as a link to an external official resource, the user may follow the link to review the full and current version of the document.

 

6. Procedure for Submitting Appeals

Users may submit appeals, applications, proposals, complaints and requests through the relevant sections of the website or through other official communication channels specified in the “Contacts” section.

When submitting an appeal, it is recommended to indicate:

the applicant’s full name;

contact details;

the subject matter of the appeal;

supporting documents, if necessary;

for legal entities — the name and details of the organization.

Appeals are reviewed in accordance with the procedure and deadlines established by the legislation of the Republic of Uzbekistan.

 

7. Use of Interactive Services

Interactive services are intended to provide convenient access to information and electronic submission of applications. When using such services, the user should carefully review the procedure for service delivery, the list of required documents, review deadlines and other conditions.

If the service requires authorization, the user must be identified through the designated electronic system.

 

8. Explanation of Terms Used on the Website

Agency — the Pharmaceutical Industry Development Agency under the Ministry of Health of the Republic of Uzbekistan.

Official website — the Agency’s information resource hosted on the gov.uz platform and intended for official communication with users.

User — an individual or legal entity using the website to obtain information, submit appeals or use electronic services.

Regulatory legal act — an official document adopted by an authorized government body and containing generally binding legal norms.

Document — a regulatory legal act, order, program, report, form, template, information material or other official file posted on the website.

Public service — a service provided by a government body to individuals or legal entities in accordance with the procedure established by law.

Interactive service — an electronic service or digital service provided to users through the website or a related electronic platform.

Appeal — an application, complaint, proposal or request submitted to the Agency by an individual or legal entity.

Feedback — a mechanism for users to submit questions, proposals, messages or comments to the Agency.

News — information messages about the Agency’s activities, events, meetings, projects and developments in the pharmaceutical sector.

Press release — an official information message prepared for the media and the public.

Official speech — the text of a statement, report, speech or comment by the Agency’s management.

Event calendar — a section of the website containing information on upcoming and past events, meetings and other activities.

Useful links — links to official government, sectoral and information resources related to the activities of the Agency.

Survey — a tool for studying users’ opinions on the activities of the Agency and the development of the pharmaceutical sector.

Open data — publicly available information posted in a machine-readable or other convenient format for free use in accordance with the legislation.

Electronic document — a document presented in electronic form and used for obtaining information, submitting a request or applying for a service.

 

9. User Responsibility

The user is responsible for the accuracy of the information provided when submitting appeals, applications and requests through the website.

The website may not be used to post false information, offensive materials, spam, malicious files or to perform any other actions contrary to the legislation of the Republic of Uzbekistan.

 

10. Updating Information

Information on the website is updated by the responsible divisions of the Agency in accordance with the established procedure. If the user identifies inaccuracies, technical errors or inactive links, they may report this through the feedback form or contact details indicated on the website.