Call Center Operations: 984 Inquiries Received in the First Half of 2026
2026-08-03 14:50:00 / Reports
The Inspectorate for Control in the Sphere of Mining Industry and Geology summarized the activities of its Helpline and Call Center regarding the prompt processing of inquiries from citizens and business entities during the first half of 2026.
Over the six-month period, the contact center received a total of 984 calls, averaging 9 inquiries per day. As a result of efforts to minimize waiting times and ensure rapid communication, the average response time to connect with an operator was 45 seconds.
Due to well-structured workflow processes, the number of missed calls was 0, and no technical disruptions were recorded on the communication lines. All incoming inquiries were fully processed by operators and handled in accordance with established procedures.
These results demonstrate the supervisory authority's openness to the public and businesses, as well as the efficiency of its rapid feedback system. The timely and high-quality handling of public inquiries serves to prevent regulatory violations and support the rule of law within the sector.
Contact Information
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Helpline & Contacts: +99871 203-17-77
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Official Website: https://gov.uz/kongeotexnazorat
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E-mail: info@kongeotexnazorat.uz
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Address: 49a Olimlar Street, Mirzo Ulugbek District, Tashkent, 100164
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Public Transport: Olimlar Stop (Buses: 14, 17, 63, 83, 96, 110, 129)
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Working Hours: Monday – Friday: 09:00 – 18:00 (Lunch break: 13:00 – 14:00). Days off: Saturday, Sunday, and public holidays.
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