MEASURES TAKEN AT UZAGROINSPEKSIYA TO IMPROVE THE EFFICIENCY OF HANDLING INQUIRIES AND TO IDENTIFY THE UNDERLYING ISSUES GIVING RISE TO SUCH INQUIRIES
2026-11-09 16:30:00 / Press-releases
BRIEFING
The State Inspectorate for Control over the Agro-Industrial Complex (O‘zagroinspeksiya) is actively working to ensure the timely review of appeals from citizens and entrepreneurs, find solutions to their problems, and identify the shortcomings that give rise to these appeals.
Between January and October of this year, the Inspectorate received a total of 1,455 appeals—814 from individuals and 641 from legal entities.
During the reporting period, the Inspectorate processed 1,255 appeals. Of these, 774 were resolved favorably, 468 resulted in the provision of legal clarifications, and 13 were rejected.
Additionally, 149 appeals were forwarded to the appropriate agencies or organizations. In accordance with Article 29 of the Law, one appeal was left unexamined, while the review of 26 appeals was terminated pursuant to Article 30. Currently, 24 appeals are under review.
Regarding the subject matter of the appeals received:
- 595 concerned the use of agricultural land;
- 257 concerned the condition of agricultural machinery;
- 135 concerned agrotechnical measures. 131 relate to seed production;
- 99 relate to the use of grain and grain-processing products;
- 70 relate to the use of raw cotton and cotton-processing products;
- 19 relate to personnel/staffing;
- 11 relate to financial matters;
- 7 relate to administrative affairs;
- 131 relate to other issues.
As can be seen, the largest share of inquiries concerns the use of land designated for agricultural purposes. This accounts for approximately 41 percent of the total number of inquiries.
Additionally, inquiries regarding agricultural machinery, agrotechnical measures, and seed production also constitute a significant portion.
Consequently, efforts are being focused on specifically analyzing the inquiries received in these areas, identifying their underlying causes, and preventing the recurrence of inquiries regarding the same issues.
Now, let us turn to the work being carried out in handling these inquiries.
Citizens may submit their inquiries via the Inspectorate’s hotline or through the Telegram social messaging platform. Inquiries received through these channels are also reviewed in accordance with established procedures, and responses are provided. Furthermore, the processing of inquiries is monitored through several electronic platforms: the President’s Virtual Reception, the Virtual Office for Entrepreneurs, the EDO ijro.uz system, and the Uzagroin system.
At the end of each month, the results of handling these inquiries are consolidated and submitted to the press secretary for publication on the "Open Data" portal of the Inspectorate’s official website.
Our primary objective moving forward is not merely to review inquiries, but to identify their root causes and resolve the underlying issues.
To achieve this, we will:
- continuously analyze areas that generate a high volume of inquiries;
- examine the issues that lead to repeat inquiries;
- take appropriate measures to rectify identified shortcomings;
- enhance the quality of inquiry handling within regional directorates and district branches;
- provide guidance to citizens and entrepreneurs regarding legislative requirements.
- In short, behind every inquiry lies an individual’s problem—a matter awaiting a solution.
Our primary objective is to review inquiries in a timely and high-quality manner, find practical solutions to the problems faced by citizens and entrepreneurs, and—most importantly—prevent the recurrence of these issues by eliminating the underlying shortcomings that give rise to such inquiries.